Skip to main content
Consuelo offers multiple ways to initiate calls depending on your workflow.

​
Methods for Making Calls

​
1. Dial Pad

Use the on-screen keypad to enter a phone number:
  1. Open the dialer (Cmd+D / Ctrl+D)
  2. Enter the number using the keypad or keyboard
  3. Select your caller ID
  4. Click Call or press Enter

​
2. Click-to-Call

Call contacts directly from their record:
  1. Navigate to any contact
  2. Click the phone icon next to the contact’s number
  3. The dialer opens with the number pre-filled
  4. Click Call to initiate
Search and call from anywhere:
  1. Press Cmd+K / Ctrl+K to open quick search
  2. Type a contact name or phone number
  3. Select the contact from results
  4. Click the phone icon to call

​
Caller ID Selection

When making calls, you can choose which phone number displays to the recipient:

​
Manual Selection

  1. Open the dialer
  2. Click the caller ID dropdown
  3. Select your desired number

​
Local Presence (Automatic)

Enable local presence to automatically display a number with the same area code as the recipient:
  1. Go to Settings → Dialer Settings
  2. Enable Local Presence
  3. Consuelo will:
    • Detect the area code from the number being called
    • Select a caller ID with a matching or nearby area code
    • Improve answer rates by showing local numbers
Local presence requires multiple caller IDs configured with different area codes.

​
Call Queue

For outbound calling campaigns:
  1. Add contacts to a queue in Settings → Call Queue
  2. Enable parallel dialing (up to 3 concurrent calls)
  3. Consuelo will automatically dial the next contact when a line becomes available

​
Best Practices

  • Use local presence for cold calls to improve answer rates
  • Keep caller IDs consistent for brand recognition
  • Review call history to avoid calling uninterested prospects multiple times