Consuelo allows you to import contacts via CSV files. This guide covers the import process, required fields, and best practices.
Preparing Your CSV File
Required Fields
| Field | Description | Format |
|---|
firstName | Contact’s first name | Text |
lastName | Contact’s last name | Text |
phone | Phone number | E.164 format (e.g., +14155551234) |
Optional Fields
| Field | Description |
|---|
email | Email address |
company | Company name |
title | Job title |
notes | Any additional notes |
Import Steps
- Navigate to Contacts in the sidebar
- Click the Import button
- Select your CSV file
- Map CSV columns to Consuelo fields
- Review and confirm the import
- Wait for the import to complete
Phone Number Normalization
Consuelo automatically normalizes phone numbers to E.164 format during import. This ensures:
- Consistent formatting across all contacts
- Proper area code detection for local presence
- Accurate call routing
If a phone number is invalid or cannot be normalized, the contact will be
imported with a warning. Invalid numbers are marked in red.
Handling Duplicates
During import, Consuelo checks for existing contacts with the same phone number or email. You can choose to:
- Skip - Don’t import duplicates
- Update - Update existing contact information
- Import All - Import all contacts regardless of duplicates
Troubleshooting
Import Fails
- Ensure your CSV is properly formatted
- Check that required fields are present
- Verify phone numbers are in a recognized format
- Check if the import is still processing
- Verify field mapping was correct
- Ensure you have proper permissions
